How Do You Eat an Elephant?

By Chuck Gault, Max Coating President We recently hired a Production Supervisor, Kelvin Allen, for our Atlanta plant. Kelvin has over ten years’ experience in the automotive industry and is well versed in systems and processes. We asked him to spend a few days out on our shop floor to get to know the team,
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Products Finishing Magazine Gets the Max Coating Story

In 2011, Chuck Gault, President of Max Coating, had no intention of expanding the company. It wasn’t until he received encouragement from his staff that it might be a great opportunity to expand the business into Atlanta. And that’s when Chuck had a change of heart. Backed by his business partner and staff, he decided
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The Two Most Powerful Words… In the Airline Industry

By Chuck Gault, Max Coating President At Max Coating, we like for things to be straightforward and to the point. When you’re conveying a message to a group of people, it’s the best way to eliminate misunderstandings. That’s the reason we love diagrams and infographics that display lots of information in an easy to comprehend
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Visualizing Perfect Performance

By Chuck Gault, Max Coating President I introduced this “Visualize Perfect Performance” diagram to our company after seeing it at a seminar a while back. I remember I really liked the speaker. He had 20 years of industry experience and a column in a trade magazine that I read every month. It was obvious he
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Creating a Quality Policy that Sticks

By Chuck Gault, Max Coating President When was the last time you read a quality policy and walked away remembering what it said? Probably never. They’re usually so long and packed with fancy words that not even the employees can recall it off the top of their heads. But what’s the point in having a
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Max Coating is ISO Certified

Max Coating operates a quality management system which meets the requirements of ISO 9001:2008. What is an ISO Certification? ISO 9001:2008 is a set of standards published by the International Organization for Standardization.  In order to receive certification, an organization must meet all requirements and strive to continually improve and increase customer satisfaction. The standards
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Go to the Gemba!

By Chuck Gault, Max Coating President Every manager in the manufacturing industry has been through this scenario. You’re sitting at your desk. A problem arises so you call in the plant manager. You both talk for 15 to 20 minutes and go back and forth trying to figure out what you “think” happened, what you
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Setting the Tone for Communication

By Chuck Gault, Max Coating President At Max Coating, we have a lot of honest, hard-working employees. They’re also intelligent and experts at what they do. That’s why it’s important to me that they feel they are able to speak with me, no matter what the issue. But where do employees get their willingness to
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Max Coating’s New Partner

By Chuck Gault, Max Coating President Around November of 2011, a business broker put Jack Phillips and I together. Jack was independently evaluating the acquisition in Atlanta that we were also looking into. We both saw the Atlanta acquisition as an opportunity, just coming from different directions with the same common goals. Jack lives in
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Our Core Company Values: The Results Are In

By Chuck Gault, Max Coating President It had been about a year since the management team and I had got together to establish our core company values. As you remember from the previous post, we came up with: Honesty Respect Empowered Team Members Continuous Improvement After this time had gone by, I began wondering how the
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