Category Archives: Chuck Gault

Keeping Employees Happy Through Communication

179284215Communication is the key for any business to operate successfully. That’s not a new concept. Not all communication is created equally and neither are all team members.  How do you know what kind of motivation drives your team members? You have to get to know them first.

If you’ve read our blog, Go See, Ask Why, Show Respect, then you know the importance of spending time on the manufacturing floor. Our company doesn’t have employees. We have team members. It’s impossible to be a team if your manager sits in his office all day and never interacts with the rest of the team. If you want to keep those team members happy, they have to know that you are one of them and you are all working toward the same goal.

It’s more than just being on the floor. Taking the time to personally get to know team members is what really builds a productive work environment. This is the reason for company lunches and events. It’s not just a morale boost. It’s a way to really get to know your team and the people that are important to them.

Ecoat 2014

Screenshot 2014-05-21 11.48.42In April, I was invited to be the closing speaker at Ecoat14. I can’t begin to describe how privileged I felt to present at such an event. The Electrocoat Association and Product Finishing Magazine host the show every other year.  It brings in the leaders of the top companies in our industry from all over the country to learn about new technologies and innovations. Continue reading

Aim for Nothing and You’ll Hit it Every Time

In business, life and pretty much anything you do, a goal is necessary to be successful. Long term goals can get you started, but even long term goals fall short without short term goals to hold them up.  Without a goal, you don’t have any reason to be productive. Continue reading

You Can’t Rely on Tribal Knowledge

Tribal knowledge refers to the collection of procedures and information known by certain groups but not commonly understood by others in the company. It gets passed on from experienced team members to new members of the company and is not often recorded. Tribes are a necessary part of a successful business, but each tribe’s knowledge must be documented to prevent confusion and lapses in productivity. Continue reading

How Do You Eat an Elephant?

Cartoon ElephantBy Chuck Gault, Max Coating President

We recently hired a Production Supervisor, Kelvin Allen, for our Atlanta plant. Kelvin has over ten years’ experience in the automotive industry and is well versed in systems and processes. We asked him to spend a few days out on our shop floor to get to know the team, watch what we do, and take notes about any potential improvements we can make.

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The Two Most Powerful Words…In the Airline Industry

wheels upBy Chuck Gault, Max Coating President

At Max Coating, we like for things to be straightforward and to the point. When you’re conveying a message to a group of people, it’s the best way to eliminate misunderstandings. That’s the reason we love diagrams and infographics that display lots of information in an easy to comprehend format. We’ve never understood why companies go to such great lengths to make fancy policies and mission statements that no one can truly grasp.

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Visualizing Perfect Performance

perfectperformanceBy Chuck Gault, Max Coating President

I introduced this “Visualize Perfect Performance” diagram to our company after seeing it at a seminar a while back. I remember I really liked the speaker. He had 20 years of industry experience and a column in a trade magazine that I read every month. It was obvious he knew what he was talking about.

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Go to the Gemba!

mercalabama_optBy Chuck Gault, Max Coating President

Every manager in the manufacturing industry has been through this scenario. You’re sitting at your desk. A problem arises so you call in the plant manager. You both talk for 15 to 20 minutes and go back and forth trying to figure out what you “think” happened, what you “think” would be the right solution and what you “think” you could put in place to resolve the problem.

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