Category Archives: Management Tips

Keeping Employees Happy Through Communication

179284215Communication is the key for any business to operate successfully. That’s not a new concept. Not all communication is created equally and neither are all team members.  How do you know what kind of motivation drives your team members? You have to get to know them first.

If you’ve read our blog, Go See, Ask Why, Show Respect, then you know the importance of spending time on the manufacturing floor. Our company doesn’t have employees. We have team members. It’s impossible to be a team if your manager sits in his office all day and never interacts with the rest of the team. If you want to keep those team members happy, they have to know that you are one of them and you are all working toward the same goal.

It’s more than just being on the floor. Taking the time to personally get to know team members is what really builds a productive work environment. This is the reason for company lunches and events. It’s not just a morale boost. It’s a way to really get to know your team and the people that are important to them.

Culture Happens With or Without Your Help

78771120Corporate culture can mean quite a few things. Culture can be the way your team interacts or the overall atmosphere in the work place. It can be something as simple as doughnuts every Friday or team meetings once a week to make sure everyone is doing well. There is one thing that is universal about culture. Every company has one. Continue reading

You Can’t Rely on Tribal Knowledge

Tribal knowledge refers to the collection of procedures and information known by certain groups but not commonly understood by others in the company. It gets passed on from experienced team members to new members of the company and is not often recorded. Tribes are a necessary part of a successful business, but each tribe’s knowledge must be documented to prevent confusion and lapses in productivity. Continue reading

How Do You Eat an Elephant?

Cartoon ElephantBy Chuck Gault, Max Coating President

We recently hired a Production Supervisor, Kelvin Allen, for our Atlanta plant. Kelvin has over ten years’ experience in the automotive industry and is well versed in systems and processes. We asked him to spend a few days out on our shop floor to get to know the team, watch what we do, and take notes about any potential improvements we can make.

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The Two Most Powerful Words…In the Airline Industry

wheels upBy Chuck Gault, Max Coating President

At Max Coating, we like for things to be straightforward and to the point. When you’re conveying a message to a group of people, it’s the best way to eliminate misunderstandings. That’s the reason we love diagrams and infographics that display lots of information in an easy to comprehend format. We’ve never understood why companies go to such great lengths to make fancy policies and mission statements that no one can truly grasp.

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Go to the Gemba!

mercalabama_optBy Chuck Gault, Max Coating President

Every manager in the manufacturing industry has been through this scenario. You’re sitting at your desk. A problem arises so you call in the plant manager. You both talk for 15 to 20 minutes and go back and forth trying to figure out what you “think” happened, what you “think” would be the right solution and what you “think” you could put in place to resolve the problem.

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Setting the Tone for Communication

level_5_leadership

By Chuck Gault, Max Coating President

At Max Coating, we have a lot of honest, hard-working employees. They’re also intelligent and experts at what they do. That’s why it’s important to me that they feel they are able to speak with me, no matter what the issue. But where do employees get their willingness to communicate?

From the leaders of the company, of course.

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Our Core Company Values: We Even Put Them on a T-Shirt

maxtshirtBy Chuck Gault, Max Coating President

We spent some time a couple of years ago developing core values for our company. We gathered our management team and supervisors together in one room.  We talked about what our core values should be, and we ended up with four.  We even put them on a t-shirt.

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