Tag Archives: Management tips

Keeping Employees Happy Through Communication

179284215Communication is the key for any business to operate successfully. That’s not a new concept. Not all communication is created equally and neither are all team members.  How do you know what kind of motivation drives your team members? You have to get to know them first.

If you’ve read our blog, Go See, Ask Why, Show Respect, then you know the importance of spending time on the manufacturing floor. Our company doesn’t have employees. We have team members. It’s impossible to be a team if your manager sits in his office all day and never interacts with the rest of the team. If you want to keep those team members happy, they have to know that you are one of them and you are all working toward the same goal.

It’s more than just being on the floor. Taking the time to personally get to know team members is what really builds a productive work environment. This is the reason for company lunches and events. It’s not just a morale boost. It’s a way to really get to know your team and the people that are important to them.

Culture Happens With or Without Your Help

78771120Corporate culture can mean quite a few things. Culture can be the way your team interacts or the overall atmosphere in the work place. It can be something as simple as doughnuts every Friday or team meetings once a week to make sure everyone is doing well. There is one thing that is universal about culture. Every company has one. Continue reading

Go See, Ask Why, Show Respect!

When you hear about a problem with a product, the first thing that goes through your head is “Now why would they do that?” Jumping to conclusions is a dangerous way to run your business. If you really think about it, no one in your company is trying to sabotage your business. More often than not someone has made a minor mistake or an accident occurred. Continue reading

The 8:08 Conference Call

 

By Chuck Gault, Max Coating President

I recently came across a book titled Mastering the Rockefeller Habits by Verne Harnish. Harnish is the founder of Entrepreneurs’ Organization (EO) and knows a thing or two about growing a company.

Based on the habits of John D. Rockefeller, in his book, Harnish talks about the fundamental ideas that Rockefeller used to ultimately dominate the oil industry.  According to Harnish, there are three pillars to these habits:

Continue reading

How Do You Eat an Elephant?

Cartoon ElephantBy Chuck Gault, Max Coating President

We recently hired a Production Supervisor, Kelvin Allen, for our Atlanta plant. Kelvin has over ten years’ experience in the automotive industry and is well versed in systems and processes. We asked him to spend a few days out on our shop floor to get to know the team, watch what we do, and take notes about any potential improvements we can make.

Continue reading

Creating a Quality Policy that Sticks

Quality Policy Diagram

 

By Chuck Gault, Max Coating President

When was the last time you read a quality policy and walked away remembering what it said? Probably never. They’re usually so long and packed with fancy words that not even the employees can recall it off the top of their heads. But what’s the point in having a policy that no one remembers?

That’s exactly why we came up with the diagram above, the three legs of the quality policy stool. This visual representation completely changes the game. It makes our quality policy so powerful and so easy to remember. A visual representation just makes it click.

Continue reading

Go to the Gemba!

mercalabama_optBy Chuck Gault, Max Coating President

Every manager in the manufacturing industry has been through this scenario. You’re sitting at your desk. A problem arises so you call in the plant manager. You both talk for 15 to 20 minutes and go back and forth trying to figure out what you “think” happened, what you “think” would be the right solution and what you “think” you could put in place to resolve the problem.

Continue reading

Setting the Tone for Communication

level_5_leadership

By Chuck Gault, Max Coating President

At Max Coating, we have a lot of honest, hard-working employees. They’re also intelligent and experts at what they do. That’s why it’s important to me that they feel they are able to speak with me, no matter what the issue. But where do employees get their willingness to communicate?

From the leaders of the company, of course.

Continue reading

Move the Table

By Chuck Gault, Max Coating President

tableThere’s a method that’s routinely used in Japanese manufacturing companies to ensure they’re working as efficiently as possible – PDCA (Plan, Do, Check, Act). It works off the understanding that if you want to improve a process, you don’t simply go out and start making changes. Continue reading

“We Want Perfection.”

By Chuck Gault, Max Coating President

BullseyeI recently attended a talk given by one of the vice presidents at Honda America, where he addressed what his company is looking for from their suppliers.

“We want perfection,” he said. The crowd gave a nervous laugh.

But it’s true. A company like Honda doesn’t get to the level where they are without striving for perfection – perfection from themselves and from their suppliers.  Continue reading