In any organization, problems occur on a daily basis. Max Coating is no exception. However, we feel strongly it’s the way an organization deals with its problems that define it. At Max Coating, we’ve adopted three simple steps to problem solving:
Go See- Management must go to where the problem occurred: the “Gemba” or the front lines.
Ask Why? -Investigate by asking questions.
Show respect-Respect people always.
These steps apply in every aspect of what we do, whether a problem is internal or external, simple or complex, related to our team members or our customers. More importantly, it’s the foundational piece for building our company culture.